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FAQ

Frequently Asked Questions

If you have any further questions, please contact us at [email protected]

 

 

What is the Design Hotels chain code?

The Design Hotels chain codes are DS and DP.

Why does Design Hotels have two chain codes?

Design Hotels offers two membership models for its member hotels, however, both chain codes DS and DP can be used to book our portfolio.

Who should I contact for reservation requests?

Please contact our dedicated reservations team at [email protected].

How can I cancel a booking?

Once you are logged into Design Hotels Pro, click on "Bookings" in the navigation bar, select the booking which you would like to cancel and proceed with the cancellation.

 

Is there a maximum number of rooms that I can book for my clients on Design Hotels Pro?

You can book up to 4 rooms through Design Hotels Pro; for larger group bookings please contact our dedicated reservations team at [email protected].

Does Design Hotels offer travel industry rates?

Yes, Design Hotels offers Travel Industry Rates at up to 50% off BAR. Once you are logged in to Design Hotels Pro, simply click on "Travel Industry Rates" in the navigation bar and start exploring!

Can I only book the Travel Industry Rate for myself?

As long as you are a member of the traveling party, you can book up to 4 rooms at a time. Upon arrival you will have to present your valid travel industry ID.

How can I add a promo code when booking through Design Hotels Pro?

After selecting a property you can enter promo codes such as 15PCT, TRAVPRO, etc. in the availability grid.

What is the Design Hotels cancellation policy?

All our member hotels are independently owned and operated, therefore the cancellation policies vary per hotel. Please check the rate description and/or booking confirmation for further information, alternatively contact our dedicated reservations team at [email protected].

Is Design Hotels part of Marriott International™?

As of February 2021, Marriott International™ fully owns Design Hotels GmbH, however our member hotels continue to remain privately owned and operated.

Do all Design Hotels member hotels participate in Marriott Bonvoy?

100+ Design Hotels member hotels participate in Marriott Bonvoy; please find a full overview at designhotels.com/marriott-bonvoy/.

How many hotels are in the Design Hotels portfolio?

The ever-expanding Design Hotels portfolio consists of 300+ privately owned and operated hotels in over 60 countries and 200 destinations worldwide.

Do all Design Hotels member hotels have MICE facilities?

The majority of our member hotels boast MICE facilities varying from small boardrooms to large conference venues. For more information visit designhotels.com/pro/mice/.

Where can I check which Covid-19 measures Design Hotels member hotels have in place?

All Design Hotels member hotels are privately owned and operated, therefore, there is no chain-wide protocol. For an extensive overview of what each member hotel is doing in terms of health, safety and cleanliness, please visit designhotels.com/pro/design-hotels-covid-19-protocol/.

Are all Design Hotels rates commissionable?

Most rates are commissionable, however there are a few exceptions such as the Travel Industry Rate and Community Welcome Rate. Should you have any question, feel free to reach out to our dedicated reservations team at [email protected].

When will my commission be paid out?

Commission payments are automatically processed by the hotels through Onyx and you should receive the payment within 30 days after departure. With any questions please reach out to the advisor support team at [email protected].

I did not receive my commission payment, what should I do?

Commission payments are automatically processed by the hotels through Onyx and you should receive the payment within 30 days after departure. With any questions please reach out to the advisor support team at [email protected].

Is the 15% commission campaign applicable for all hotels and dates?

100+ member hotels offer 15% commission during summer and winter periods, on GDS & Design Hotels Pro bookings within the following arrival dates:

  • June 1 – September 30, 2021
  • December 1, 2021 – March 31, 2022

Visit designhotels.com/travel-professionals/commission/ for further information.

Is the 15% commission applicable on my consortia rate?

Yes, 100+ member hotels offer increased commission on your consortia rate on bookings within the following arrival periods:

  • June 1 – September 30, 2021
  • December 1, 2021 – March 31, 2022

Visit designhotels.com/travel-professionals/commission/ for further information.

What is the rate code for the 15% commission campaign?

The rate code for the 15% Commission Campaign is 15PCT, which can also be used as a promo code when booking through Design Hotels Pro.

How can I change my email address in my Travel Pro account?

It is not possible to change the email address for your existing account, please create a new profile.

How can I update my IATA number on Design Hotels Pro?

Once logged in to Design Hotels Pro, you can update your IATA number under "Profile Settings".

I forgot my password, what do I do?

To recover your forgotten password, visit designhotels.com/travel-professionals/forgot-password/.

How do I sign up for newsletters or update my newsletter preferences?

Once you create an account on Design Hotels Pro, you are automatically signed up for our newsletters. You can update your newsletter preferences in "Profile Settings" in the navigation bar.

Why am I receiving newsletters?

As a Design Hotels Pro account holder you receive regular communication from us; should you wish to update your newsletter preferences you can do so in “Profile Settings”.

Where can I find brand resources, new member hotels and updates?

For educational advisor resources explore Design Hotels Pro Academy, which is continuously updated with new content. In case you can't find what you are looking for, you can reach out to [email protected].

Why do I need a code for Collective?

Collective is an invite-only program, therefore only select advisors can access it. Should you be part of Collective but are unable to access the page, please contact us at [email protected].

How can I delete my Design Hotels Pro account?

We are sorry to see you go, but you can delete your account under “Profile Settings” in the navigation bar.

What are the benefits of placing reservations through Design Hotels Pro?

Design Hotels Pro is the one-stop-shop for travel professionals. You're able to book stays for you and your clients, have access to a dashboard of all your future, past and cancelled bookings and gain access to the best rates guaranteed. Our dedicated team is available to assist with all bookings placed through Design Hotels Pro, including commission related questions.